Account, Pay-outs and Bonuses

1. REGISTRATION ON WEBSITE

1.1. In order to gain access to the games, the Player must register on the Website of the Casino PLAY FORTUNA, by specifying his legal name and e-mail address together with other necessary Personal Data (as defined in our AML & KYC POLICY and Privacy Notice) and selecting a username and password that further will be used to log into the system and the game account. The Player must provide the data as it is described in our AML & KYC POLICY and Privacy Notice. All Personal Data relating to the Player gathered by the Casino during the registration process and / or during the Player’s use of the services provided by the Casino will be recorded and used in accordance with our Privacy Notice only.

1.2. The Casino will be processing Your Personal Data (as defined in our Privacy Notice) from the moment You register on our Website. Due to legal and regulatory requirements (i.e. licensing requirements and Anti-Money Laundering Regulation), Your Personal Data is processed and stored with the Casino as long as You are registered or as long as required by relevant laws and / or regulations / licensing requirements (e.g. minimum of 5 years after closure Your game account).

1.3. We may share the Personal Data provided during the registration process or later with external third parties that provide the Casino with services. However, these external parties may only use Your Personal Data for the same purposes as the Casino shall specify and within these Terms and Conditions and the Privacy Notice. By agreeing to these Terms and Conditions and the Privacy Notice and using the Website, You hereby give Your consent for the purposes of all and any data protection legislation and related regulations, for the Casino, to share and transfer necessary personal data to such external third parties.

1.4. On the Website of the Casino can be registered only 1 (one) game account for one Player, IP, mailing address, computer or any other device.

1.5. When registering on the Website, the Player undertakes to provide reliable and true information about himself / herself. In order to confirm the information provided by the Player, the Casino has the right to request verification at any time by asking the Player to provide relevant identity document(s) (including, but not limited to, a copy / photo of the Player's ID / ID cards / or any payment card(s) used). In case the Player did not provide the requested copies / photos of the identity documents requested by the Casino, the provided information is deemed to be unverified / false. It is the violation of these Terms and Conditions and can be interpreted by Casino as fraudulent activities.

1.6. The Player confirms that during registration on the Casino's Website, he provided accurate, complete and reliable information about himself/herself, and in the event of any changes, undertakes to update and / or amend this information. Non-compliance with this requirement may lead to the blocking of the Player’s game account.

2. DUPLICATING GAME ACCOUNTS

2.1. It is not allowed to create a duplicate game account. Re-registration of another game account is allowed only with the consent of the Casino in cases of loss of data for access to the active game account by the Player or any other reason, which the Player must immediately notify the Casino. In case of re-registration or attempting to re-register, the Casino has the right to block or close all or any of the game accounts registered under the Player’s name. The Casino, in its sole discretion, can render ineffective all bets placed via the duplicate game account(s). In the event that the Casino decides to allow the Player to continue to use the Casino services, the accounts will be managed so that the Player will have only one (1) active game account to which the game balance from the duplicate account(s) created by the Player will be transferred.

2.2. The decision to refund the monies, which can be on the bonus or real balance side of the duplicate game account(s), is made by the Casino unilaterally.

2.3. The Casino does not accept requests to refund any monies and / or initial deposits from the duplicate game account(s), if opened intentionally with the purpose of receiving bonuses and / or other promotional offers from the Casino or to refund the initial deposit placed by the Player. Further, if the Casino determines that the duplicate game account was created with the intention to defraud the Casino the initial deposit(s)s will not be refunded to the Player.

2.4. For avoidance of any doubt, the Casino Website does not allow the registration of game account(s) for legal entities.

3. IDENTITY AUTHENTICATION OF THE PLAYER

3.1. By agreeing to the Terms and Conditions, the Player grants the Casino the right to periodically verify the Player's identity and contact information ("Verification") both on the basis of the Casino's decision or at the request of a third party (e.g. a regulatory authority).

3.2. During the Verification, the Casino may limit withdrawal of funds by the Player from his game account.

3.3. In the case the Player provided false, inaccurate, misleading and / or otherwise incomplete, or not supported by the documents requested by the Casino, information, the Player's actions are deemed to be a violation of these Terms and Conditions and can be interpreted as fraudulent activities.

4. NAME, PASSWORD AND SAFETY

4.1. After registering a game account, the Player should not disclose his account details to any third party or notify the username (login) and password to his game account on the Casino's Website.

4.2. The Player is fully and solely responsible for the safety of his game account and password as well as for any actions and transactions made on his game account. The Player is fully and solely responsible for all losses he suffers, through the fault of the actions of unauthorized third parties.

4.3. By accepting these Terms and Conditions, the Player agrees and acknowledges that he must immediately notify the Casino of any unauthorized access of a third party to his game account and / or any other suspected security violation. Upon the request of the Casino, the Player also agrees to provide proof about the alleged unauthorized access. The Casino is not responsible for any damage incurred by the Player due to an unauthorized access or incorrect use of his username and password (login details) by a third party, regardless of whether these actions were authorized by the Player or took place without his knowledge.

5. DEPOSITS, ACCOMMODATION OF MONEY ON ACCOUNT AND WITHDRAWAL OF THE MONEY FROM THE ACCOUNT

5.1. To play for real money, You need to place money on Your game account.

5.2. You need to deposit money exclusively from the account, the system and / or payment card(s) that are registered exclusively in Your name. The Casino retains the right to prohibit the use of card(s) issued in the name of company. If the Casino becomes aware of a violation of this rule, all winnings will be returned to the Casino. The Player is prohibited from transferring money to other Players’ game accounts or receiving funds from other Players’ accounts on his game account. Game accounts cannot be transferred to third parties. The Player is prohibited from selling, buying or otherwise alienating his game account or the game account of another Player.

5.3. We do not accept physical cash paid to us. We have the right to use third-party financial services and / or organizations during processing both Your payments as well as any pay-offs to You.

5.4. You are obliged not to renounce from previous transactions and not to cancel them in any way. In any of these cases, You are obliged to compensate the financial expenses of the Casino for lost payments, including commission charges for financial services.

5.5. In the case of fraudulent or suspicious cash payment(s), including violations, such as the use of stolen and / or payment card(s) of another person, providing false information and any actions to cancel payments, the Casino retains the right to apply sanctions specified in Section 16 of these Terms and Conditions . We have the right to inform the appropriate authorities and / or organizations about any suspected payment fraud or other illegal activities. The Casino is not responsible for any unauthorized use of credit cards.

5.6. We can at any time, use the positive balance of Your account to pay compensation on behalf of the Casino for Your illegal actions.

5.7. All player deposits are made in favour of GLOBONET B.V., the license holder company’s by means of / or NETGLOBE SERVICES LIMITED, the website operator-company. Pay-outs of winnings are carried out exclusively on the Player's personal account(s) via a particular payment system.

5.8. In case the currency of payment(s) does not correspond to the currency of the Player's account, crediting (or debiting) of funds is carried out at the internal exchange rate of the Casino. The Casino does not impose any commissions when converting currencies; the values of the rates are the same during exchange in both directions. The current exchange rates are displayed at the Casino’s cash desk. Some payment methods involve an internal conversion of the Player's funds, in the event that the currency of the invoice does not correspond to the actual payment currency. In this case, the Player's funds are converted at the internal rate of a particular payment method and / or financial service.

5.9. The Casino retains the right to charge a commission when the Player makes a payment through one or another payment system. In the case of charging such a commission, its rate will be displayed at the Casino's cash desk. Likewise, a commission may be incurred from the Player's payment(s) during pay.off to the Player.

5.10. The Casino has limits on the amount of the pay-off of the winnings, the limits depend on the currency of the Player’s account and the status of the Player. Below you will find detailed information about the current limits on the winnings. We retain the right to impose different winning limits from time to time.

5.11. For successful payment within the period from 20 minutes to 2 hours, the following requirements all shall be met in line with the Casino Policy:

5.11.1. The Player's account and / or his payment method(s) should be verified or be in a state that does not require any further verification. The final decision on the status of the verification is taken by the Casino's financial department.

5.11.2. The Player’s e-mail must be verified (verification instructions are available in the personal account).

5.11.3. The player should confirm his/her mobile phone number in profile. Otherwise, an application for withdrawal is not created.

5.11.4. The application for withdrawal of funds from the Player's game account must be submitted via the same payment method to the same billing account from which the deposit was made. The Casino retains the right not to pay the winnings to an account, from which no deposits were made. The Casino retains the right to withdraw funds via any payment method within the game account from which the withdrawal was submitted, while the Casino is obliged to notify the Player of the change in the payment method. At the same time, the Casino has the right to offer the Player an alternative way to withdraw the winnings, in the event that a payment method for making deposits is not allowed due to technical or financial restrictions. If the Player refuses the alternative method of payment offered by the Casino, the processing time for the application is increased until such payment can be made, or the application will be cancelled (at the player's option).

5.11.5. The number of the Player's bets must exceed his deposit(s), at least 3 (three) times, from the moment of the zero balance of the game account. If the Player refuses to place the necessary number of bets, the Casino has the right to withhold a commission of up to 10% (ten per cent) of the withdrawal amount, as well as to cancel winnings from bonuses, free spins and accrued points.

5.12. After a Player sends a withdrawal request, it gets the «Pending» status. In this case, the requested amount will be at once removed from the balance and held until the request is being processed. Actual payment occurs immediately after payment by the Financial Department of the Casino. In this case the request gets the «Successful» status.

5.13. Within the pending period, the Player may cancel the request and get his money back to the balance in the «Payment History» section.

5.14. In case when the amount requested by the Player exceeds the limits of a payment system or the Player’s status, the withdrawal will be automatically divided into several requests.

5.15. If a player makes the third or more payments for the current calendar day (the beginning and the end of the day corresponds to UTC time), the commission fee of 10% shall be deducted from the requests starting from the third payment. Any sequence of payment requests without any limits on their number and amount is considered as payment if no deposits were made between payment requests.

5.16. Casino's service providers and financial partners shall not be liable whether in contract, tort (including negligence), for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising out of, or in connection with provided Сasino services. Moreover, regarding our business relation with payment processing partners, We hereby declare their activities are exclusively those related to payment processing.

6. ACCOUNT BLOCKING AND CLOSING

6.1. Account Blocking - restriction of the Player's access to his/her account at the initiative of the Player on his/her personal request to Casino or at the initiative of Casino, the duration and basis of which is determined by these Terms and Conditions.

6.2 Account Closure (Erasure) - complete closure of the Player's account after expiring the term of blocking of Player's account.

6.3. The Player may block his/her account at any time. To do this, the Player must notify Casino by sending an email from his/her registered email to or via chat.

Wherein the Player must understand that if the blocking of the account is regarded his/her request to erasure personal data, the Casino will continue to store his/her personal data for such periods:

• 5 years from the date of the last financial transaction on the Player’s account;
• within 1 month if no financial transactions were made in the Player’s account.

6.4. After closing the Player's аccount, Casino does not refund the funds that were in the gaming account at the time of closing the account. No other funds (for example, bonuses, free spins, etc.) will be credited to the Player or cashed in any way, unless the administration of Casino decides otherwise.

6.5. In the case of blocking/closing an account by the Casino’s decision, the Player has 14 (fourteen) calendar days to appeal such a decision in the manner prescribed in Section 21 of our GENERAL TERMS AND CONDITIONS.

6.6. The Casino may block a Player account immediately without prior notice if:

• the administration of Casino on its own discretion decided to stop providing services in general or to the certain Player;
• the Player's account is related in any way with another gaming account or profile that has been closed or blocked;
• the Player is trying to hack the system or participating in collude;
• the Player interferes or attempts to manipulate the software;
• the Player uses his/her Account for illegal purposes;
• the Player publishes defamatory or offensive information about Casino on the Internet;
• in case of Player’s violation of these Terms and Conditions;
• upon receipt of the Player’s request to erasure his/her personal data.

7. BONUS POLICY

7.1. To encourage Players, the Casino may time to time offer Players bonuses (deposits and no deposits), free spins points, tournaments, lotteries and other types of bonuses.

7.2. The payment, wagering and use of bonuses and other types of promotions are described in this Section 7 and in Section 10 of our GENERAL TERMS AND CONDITIONS. Certain types of non-regular bonuses may have their own rules of participation and use. In this case, the acceptance of the bonuses shall be made in accordance with the additional rules of participation and use and, in case of, any discrepancies between these Terms and Conditions and the additional rules of participation and use, the additional rules of participation and use shall override the general rules set out below in this Section 7.

7.3. One Player can participate in bonus promotions offered by the Casino, using only one (1) game account.

7.4. The Player statuses allow active Players to receive additional bonuses. After registration, all Players receive the status of “New”. However, when making further deposits, the Player’s status is updated and the status grows based on the increase in the amount of deposits made by the Player over the past 30 (thirty) days. Below is a table of the Player status changes, depending on the amount of deposits:

Status	Amount of deposits for the month
Silver	250 USD or equivalent
Gold	1 000 USD or equivalent
VIP	2 500 USD or equivalent
Platinum	5 000 USD or equivalent

7.5. The status of the Player is updated after each deposit. If the Player, after 30 (thirty) days from the date of the last status update, has made deposits in an amount insufficient to maintain his current status, his status is reduced. The Casino has the right to downgrade the Player's status (and, accordingly, all privileges and bonuses corresponding to the status) in case it considers that the Player's activity, when obtaining the status, is of an artificial manner (e.g multiple withdrawals of funds, with intent to their further re-entry, inadequate game activity after the deposit, etc). After such a downgrade, the Player has the right to get a higher status, showing a healthy participation in gaming activities.

7.6. The Player statuses affect a number of parameters of the bonus policy the details of which are presented in the table below.

Status	New	Silver	Gold	VIP	Platinum
Weekly return	Yes	Yes	Yes	Yes	Yes
Coefficient of point calculation	1	1	1.05	1.05	1.10
Wagers of bonuses	x45	x40	x35	x35	x30
Participation in promotions and sweepstakes	No	No	Yes	Yes	Yes
Free entry to special tournaments	No	No	No	Yes	Yes
Personal Manager	No	No	No	No	Yes

7.7. Accrued bonuses go to a special bonus account.

Bonus funds cannot be played until its fully wagering and transferred to the Player's real game account. To transfer funds from the bonus account to the real game account, a certain number of bets that is a multiple of the amount of bonuses given out shall be placed.

For example, if the Player is given 20 EUR of bonuses, the coefficient of wagering bonuses, according to the rules of the action, is x25. Then, to wagering the bonuses, the Player needs to bet on the amount of 20x25 = 500 EUR. The bonuses remain on the Player’s bonus account, until the Player has placed the said number of bets.

7.8. To wagering the bonus, only the funds that are on the real game account can be used, bonuses accrued on the bonus account cannot be used for this.

7.9. Wagering is done in the order in which the bonuses entered the bonus account. That is, first wagering the first bonus granted by the Casino, then the second, and so on. Each bonus has a fixed lifetime of 30 (thirty) days from the date of accrual.

7.10. When wagering a bonus, a different percentage of the bet amount may be taken into account, depending on the game. The actual values are indicated on the «Game Contributions» page.

7.11. If the Player wants to refuse any bonus - he/she can do it by contacting the customer service or via сhat. In case of cancellation of the bonus, the bonus will be fully written off from the bonus account, and the wagering winnings from the bonus will be cancelled. The same happens when the life cycle of the bonus expires; the bonus is written off and the wagering burns out. Cancelled bonuses are not refundable.

7.12. Bonuses offered by the Casino are divided into 2 (two) categories: deposit and no deposit bonuses. Deposit bonuses are calculated as a reward for the deposits made and, usually, their amount depends on the amount of the deposits. No deposit bonuses are awarded when performing any actions on the part of the Player, according to the additional rules of participation and use of the said promotion.

7.13. Various promotions and special offers with bonuses are regularly held on Play Fortuna. Details of each event are indicated on the website, in emails, in feedback messages, and the "Promotions and bonuses" section in the Player's profile. The player can also learn about the new or changed bonus offers from the existing social networks and messengers of the project.

Play Fortuna bonuses provide a wagering coefficient (wager), the size of which varies from x5 to x50, depending on the specific promotion. The wager cannot be changed after the bonus is accrued to the Player.

7.14. Free spins (hereinafter "Free spins") is a special type of bonus accrual, giving the player the right to make several rotations in certain slot machines for free, that is, without using funds on the real game account. The issued Free spins are characterized by 3 parameters - a game in which free spins are given out, the number of free rounds and the amount of the bet in each round.

7.15. If Free spins are issued as part of the promotion for a deposit, and the winnings are credited immediately to the Player’s real game account. In order to withdraw the winnings the Player must deposit 10 (ten) times exceeding amount of the deposit to which Free spins have been credited. The entire amount of the winnings can be used for wagering.

7.16. If Free spins are issued as a no deposit bonus or for a deposit, but with the bonus being credited to the bonus account, then the usual bonus wagering rules described in Clause 10.7 of these Terms and Conditions apply to such winnings.

7.17. Points mean a reward for active Play Fortuna players. Points are awarded for bets with real money, as well as a reward for participating in promotions and winning competitions. Besides, points can be obtained for activating promo codes. The received points do not need to be wagered. For more information on how these points are calculated, depending on the size of the bets and the statuses of the players, see the Points page and in the description of the promotions.

7.18. The accumulated points can be exchanged for real money. The player can use either part or the entire amount of available points for exchange. You can exchange points, as well as learn more about the exchange rates and additional features in the Points section.

7.19. When calculating points, a different percentage of the bet amount may be taken into account depending on the game. The actual values are indicated on the "Game Contributions" page.

7.20. In the absence of activity during 365 calendar days (making a deposit, making a bet etc.), all accumulated but not used points will be automatically written off.

7.21. A Cashback bonus is a partial refund of the money lost by the Player, accrued on a weekly basis. A Cashback bonus is awarded every Friday, following the results of the past 7 (seven) days. A Cashback bonus accrued by points, which immediately, without any restrictions, can be exchanged for real money. The amount of accrued points depends solely on the amount of loss for the past 7 (seven) days, according to the table below:

5.00 USD - 14.99 USD	250 points
15.00 USD - 29.99 USD	500 points
30.00 USD - 49.99 USD	1,000 points
50.00 USD - 99.99 USD	2,000 points
100.00 USD - 249.99 USD	5,000 points
250.00 USD - 499.99 USD	10,000 points
500.00 USD - 999.99 USD	20,000 points
1,000.00 USD - 2,499.99 USD	50,000 points
2,500.00 USD - 4,999.99 USD	100,000 points
5,000.00 USD - 9,999.99 USD	200,000 points
10,000.00 USD and more	500,000 points

7.22. Tournaments (also Competitions) are special competitions the Casino periodically runs among the Players. Each tournament has a certain number of prizes, a mechanism of determining the winners, a list of games participating in tournaments. Tournament prizes can be awarded in points, cash (to a real game account or bonus account), in the form of free spins or in another form, if this form is provided for by the rules of a particular tournament. The list and distribution of prizes, the conditions for determining the rating of Players on the leaderboard, the minimum bet that qualifies in a tournament, as well as other additional conditions and/or restrictions, are described in the rules of a particular tournament published in the “Tournaments” Section of the Casino webite. To participate in the tournament, the Player should click the "take part" link in the corresponding tournament. By сlicking the "take part" link, the Player also accepts the rules of the tournament. Each tournament is held during a specific period of time. Changes in the tournament table may occur with a delay of up to 1 minute for technical reasons. The winnings in tournaments are credited no later than the day following the end of the tournament.

7.23. Bonus codes are a special bonus accrual instrument. The Casino shares the bonus codes to Players individually. Points, bonus account funds, real game account money, free spins are awarded with the help of the bonus codes. The bonus code also opens an access to special promotions, which allow the Player to receive a certain bonus both for the deposit and for other actions provided for by the specific promotion. The Player should enter the value of the bonus code in the “Promo“ Section of the Casino Website.

7.24. Not wagered bonuses do not impose restrictions on the withdrawal of funds from the real game account. However, in the event of withdrawal of funds, all not wagered bonuses, which are on the bonus account, are annihilated (cancelled).

7.25. The Casino has the right to refuse the Players in using any bonus accruals without explaining the reasons. In this case, all bonuses given to the Player, free spins and points will be cancelled. All winnings from the given bonuses (as well as free spins, points) can be cancelled as well. In this case, the player may have the opportunity to play, using for this solely the funds on his real game account.

7.26. In case of revealing the facts of abuse of the bonus program (both individual types of bonuses and various competitions within the Bonus program) by the player, the Casino may write off a specific player's bonus and block access to the bonus program (partially or completely to all bonuses and competitions). The missing amount of bonuses to be debited (withdrawn from the account at the Casino, or used in games) can be debited from the actual account.