Self-Exclusion

If you think you have started spending more money than you can afford, or if the game is starting to interfere with your daily routine, PLAYFORTUNA strongly recommend that you consider a few measures that may help. For example, set the Cooling-Off Limit, or choose Self-Exclusion and External Help from trusted independent organizations.

1. How to set personal limits?

To help you gamble responsibly, we offer the Cooling-Off Limit feature: you can set the grace period to 1 week, 1 month, 3 months or 6 months. While the limit is active, you cannot make a deposit at the Casino and you will be excluded from all promotional offers, and you can withdraw the remaining funds during this period. The grace period applies to your account immediately. After this period, your account is automatically activated. You can reduce the grace period. Your notification of the shortening of the grace period will only take effect after a minimum of 24 hours from the date of receipt of the notification by the Casino.

If you want to enable the grace period, please contact our support team

2. How to stop gambling for a while?

If you need to take a break from gambling to prevent or control possible addiction to gambling, you can use Our Self-Exclusion Service. In the case of Self-Exclusion, your account will remain blocked for a specified period of time without the possibility of renewal or completely closed.

You can contact our customer support and inform us of your decision to stop gambling on the website for a certain period of time: 1 year or 2 years. We will take all measures to block access to your account and will ensure that you do not receive any promotional material. Your Self-Exclusion notification will become effective 24 hours after the Casino receives it. Self-exclusion does not automatically end at the end of the exclusion period.

3. How to change the duration of the Self-Exclusion period?

You can shorten the Self-Exclusion period. Your notification of shortening the Self-Exclusion period will only take effect after a minimum of 24 hours from the date of receipt of the notification by the Casino. Your notification of the extension of the Self-Exclusion period will take effect 24 hours after the Casino receives it.

4. What happens after the end of the Self-Exclusion period?

After the exclusion period has expired, we will notify you by email. Depending on your answer, your account will be reopened as soon as we receive your positive confirmation of this, or completely closed, or, in the absence of a response, your account will remain deactivated.

5. What happens to the bets and pending funds in my account?

We recommend that you withdraw funds from your account prior to joining / requesting Self-Exclusion. All our standard withdrawal rules apply.