AML & KYC POLICY

1. BASIC INFORMATION

The PLAYFORTUNA online casino is obliged to comply with the provisions on combating the legalization (laundering) of proceeds from crime and the financing of terrorism (AML / CFT).

The identification of players is critical to AML / CFT. We ensure the identification of our players in the provision of services and in the event of abnormal transactions.

This Policy informs the Player (hereinafter also the "You") about how we conduct the Know Your Customer (KYC) verification procedure and supervise abnormal transactions.

2. "KNOW YOUR CLIENT" (KYC) PROCEDURE

2.1 KYC Basic Terms

For a player to be able to play on the PLAYFORTUNA website, first of all, you need to open an account on our website. Players who have not registered on the website cannot place bets in any of the games offered.

Basic identification requirements include the provision of the following data:

  • Name and last name,
  • Address (including postcode and city),
  • Citizenship,
  • Date of Birth,
  • Correct email address (including following the verification link),
  • Username,
  • Password (twice for verification purposes),
  • Phone number (including verification call or SMS).

Before the Player can log in for the first time, an email is sent to the address provided on the registration form with an activation link; it does not contain any confidential information such as the Player's username. After clicking on the activation link, the player can log into his account and make a deposit.

If you are from a country on the List of Restricted Jurisdictions, you are not allowed to register or continue gambling on Our Website due to the strict prohibitions on gambling in those countries.

The use of the VPN, proxy or any other services for IP disguise by the Player for receiving an access to the Casino Website and / or games is the violation of PLAYFORTUNA GENERAL TERMS AND CONDITIONS and is strictly prohibited.

2.2. KYC extended provisions

It is very important for PLAYFORTUNA to know who Our clients are, therefore, the Player who makes his first withdrawal request must upload his / her identity documents before the withdrawal request is accepted. Documents can be uploaded online or sent to 24/7 customer support or online chat via the website. Documents are considered appropriate if they are scanned copies of your ID card, passport, driver's license, and any recent utility bills that include the Player's address. All copies of identity documents must contain a photographic ID and must clearly indicate your full name, date of birth, and have a valid document expiration date. Please note that if the validity period is indicated on the back of the identity document, then it must also be indicated.

We also carry out enhanced KYC checks in cases of abnormal transactions such as:

  • You make or withdraw a deposit of 2 600 EURO / 2 800 USD or more;
  • You withdraw your winnings in the amount of 2 600 EURO / 2 800 USD and more;
  • You enter a series of trades, which, in our opinion, is an attempt to split an amount of 2 600 EURO / 2 800 USD or more;

and in other cases:

  • checking updated data about the Player for suspicious changes;
  • incidents that, in our own opinion, differ from your game patterns.

If such information is required, certain restrictions may be placed on your account on Our Website until you provide the requested information and documentation to perform these checks.

Notwithstanding the foregoing, We can guarantee that your gaming activities are honest and transparent, not associated with criminal activities and do not cause harm. This means that from time to time we need to contact you for help in order to verify your identity and show that you have sufficient funds to support your gaming activity.

In order to verify your identity, we may ask you to provide Us with another copy of your passport, identity card, driver's license and proof of your residential address, such as a utility bill.

To verify the source of the funds with which you place your bets, we may ask you to provide additional information and documentation to demonstrate that you have sufficient funds to support your gambling activities. This may include information about your profession and salary, supported by documentation, such as a copy of a bank statement.

Any personal information provided to us or held by us in relation to you will be processed in the manner prescribed by our Privacy Policy.

The Privacy Policy describes how We handle information and data that you provide to us so that we can control your relationship with us.

3. PEP IDENTIFICATION PROCEDURE

Political influencers (PEPs) are not allowed to register a player account on the PLAYFORTUNA website. PLAYFORTUNA checks the identity of the player with politicians and public figures. If a PEP affiliation is identified, the account will be closed. All winnings will be forfeited. The analysis is carried out by PLAYFORTUNA using search engines and social networks (Facebook, VK, OK, LinkedIn, Twitter) and / or such software tools that help Us expand and simplify the process and view player authorization lists, as well as study the media.

4. PLAYER DEPOSIT

The player is only entitled to deposit money using approved payment systems submitted to the regulatory authority, which are processed using the payment provider approved by PLAYFORTUNA. Cash deposit at PLAYFORTUNA is not allowed.

If you are from a country specified in the List of Jurisdictions with Strategic Restrictions on Anti-Money Laundering (AML) and the Financing of Terrorism, you are not allowed to make deposits using a card or other means of payment issued in that country.

List of jurisdictions with strategic restrictions:

  • Albania
  • Bahamas
  • Barbados
  • Botswana
  • Cambodia
  • Ghana
  • Iceland
  • Jamaica
  • Mauritius
  • Mongolia
  • Myanmar
  • Nicaragua
  • Pakistan
  • Panama
  • Syria
  • Uganda
  • Yemen
  • Zimbabwe
  • Venezuela

The Casino also prohibits the registration of a game account and / or making any monetary means to Players who are citizens, reside and / or live in the following countries (hereinafter referred to as "Prohibited Countries"):

  • British Indian Ocean Territory, Bulgaria;
  • China, Cyprus, Crimea;
  • Estonia;
  • France;
  • Georgia, Germany;
  • Hungary;
  • Iran, Italy;
  • Latvia, Lithuania;
  • Malta, Montenegro;
  • Netherlands;
  • Spain, Sweden;
  • The Democratic People's Republic of Korea, The United States of America;
  • Turkey;
  • Ukraine, United Kingdom;

Further, without limitation to the above, access to the Casino Website may be restricted for citizens with passports/other identity documents issued by authorities from certain territories and formations, which are not recognized by Republic of Cyprus (i.e. DPR, LPR, Republic of Abkhazia, Pridnestrovian Moldavian Republic, Turkish Republic of Northern Cyprus, Republic of South Ossetia etc).

5. PAYMENT ADMINISTRATION PROCEDURES

The first withdrawals of funds, regardless of the amount, and other withdrawals in the amount of 2600 EURO / 2800 USD and more are not accepted until the completion of the KYC, PEP, AML procedures.

Withdrawal requests are not processed until the uploaded documents sent by the Player are verified and approved by PLAYFORTUNA.

Withdrawals are only possible to the same account through which the deposit was made. The exception is when players make a deposit, for example, using a MasterCard. Since MasterCard, for example, does not accept payments back to the card, withdrawals can only be made using a method other than the method used to fund the account. The PLAYFORTUNA staff who will make the payment must ensure that the bank account or method used belongs to the Player to reduce the risk of money laundering. Please note that in this case you are not allowed to use a payment method that was issued in a country that is on the Strategic Restricted Jurisdictions List.

Cash withdrawals are not allowed.

6. ANTI MONEY LAUNDERING PROCEDURES

You are not allowed to transfer funds from one player's account to another player's account, as this may lead to money laundering activities.

Checking for money laundering activities is very important and therefore the player's activities are constantly monitored.

The Player's templates are constantly analyzed to detect fraud or problematic games. These include deposit templates and game templates. Intelligent tools allow at-risk members to work with each category.

In case of abnormal transactions, we send a report to the FIU of Curacao.